How to Assign and Track Deliveries - Ficos
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Gettting Started

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  • Retail Management System: A Shopkeeper’s Guide
  • Creating Your Ficos Account
  • Complete Store Profile
  • Setup Product Categories: A Guide for Store Owners
  • How to Set Up Your Products on Ficos
  • How to Create a New Sales Order in Ficos: A Step-by-Step Guide for Store Owners
  • How to Add an Expense: A Simple Guide for Shopkeepers
  • How to Create a Purchase Order in Ficos: A Shopkeeper’s Guide
  • How to Add a Refund in Ficos: A Step-by-Step Guide for Store Owners

Manage Inventory

13
  • Effortless Stock Management Explained for Retail Owners
  • Setup Product Categories: A Guide for Store Owners
  • How to Set Up Your Products on Ficos
  • Import Products: A Step-by-Step Guide for Shopkeepers
  • Printing Product Labels: A Shopkeeper’s Guide to Efficient Inventory Management
  • Monitoring Stock Changes: A Guide for Retailers
  • Manually Adjust Stock: A Guide for Shopkeepers
  • Adjust Product Price: A Simple Guide for Store Owners
  • Exporting Products or Inventory: A Guide for Shopkeepers
  • Mastering Product Categories: A Guide for Store Owners
  • Editing Product Details: A Step-by-Step Guide for Store Owners
  • Disabling a Product: A Step-by-Step Guide for Shopkeepers
  • Mastering Demand Forecasting with Ficos: A Practical Guide for Shopkeepers

Manage Sales Orders

9
  • Retail Sales Order Processing: A Complete Guide for Store Owners
  • How to Create a New Sales Order in Ficos: A Step-by-Step Guide for Store Owners
  • Adding Payment to Sales Orders: A Simple Guide for Store Owners
  • Start Taking Card Payments in Minutes: A Guide to Ficos Retail & Stripe
  • How Shop Owners Can Easily Cancel Sales Orders Step by Step
  • How to Print Sales Order/Invoice in Ficos for Shop Owners
  • How to Print Payment Receipt: A Guide for Shopkeepers
  • How to Share a Sales Order Invoice: A Guide for Shopkeepers
  • How to Export Sales Orders in Ficos: A Step-by-Step Guide for Store Owners

Printing & Barcode Scanning

6
  • Barcode Scanning in Ficos: Simplify Your Retail Operations
  • How to Set Up a Bluetooth Printer in Ficos: A Complete Guide
  • How to Print Sales Order/Invoice in Ficos for Shop Owners
  • How to Print Payment Receipt: A Guide for Shopkeepers
  • How to Print Expense Orders in Ficos: A Guide for Store Owners
  • How to Print a Refund/Return Order in Ficos: A Guide for Shopkeepers

Expenses

8
  • Expense Management Features: Simplify Financial Tracking with Ficos
  • How to Set Up Expense Categories: A Guide for Store Owners
  • How to Add an Expense: A Simple Guide for Shopkeepers
  • How to Attach Expense Receipts to Expense Orders
  • How to Cancel an Expense in Ficos: Simplify Your Financial Management
  • How to Print Expense Orders in Ficos: A Guide for Store Owners
  • How to Share an Expense in Ficos
  • How to Export Expense Orders: A Guide for Shopkeepers

Refunds

7
  • Introduction to Refunds in Ficos: Streamline Your Retail Processes
  • How to Add a Refund in Ficos: A Step-by-Step Guide for Store Owners
  • How to View a Customer’s Refund History in Ficos
  • How to Cancel a Refund in Ficos: A Step-by-Step Guide
  • How to Print a Refund/Return Order in Ficos: A Guide for Shopkeepers
  • How to Share a Refund Order in Ficos
  • How to Export Refund Orders: A Guide for Store Owners

Customer Management

13
  • Introduction to Customer Management: Elevate Your Retail Game
  • How to Add a Customer: A Simple Guide for Store Owners
  • Customer Loyalty Program: Rewarding Your Most Valued Shoppers
  • Customer analysis tool for small retail businesses
  • How to View a Customer’s Purchase History in Ficos
  • How to Export a Customer’s Sales Orders
  • How to View a Customer’s Refund History in Ficos
  • How to Export a Customer’s Refund History in Ficos
  • How to View and Export Debtors in Ficos
  • How to Bulk Import Customers: Save Time and Stay Organized
  • How to Export All Customers
  • How to Edit a Customer’s Details in Ficos
  • How to Disable a Customer in Ficos: Keep Your Database Clean and Organized

Suppliers

8
  • Best Practices for Supplier Management in Small Retail Stores
  • Step-by-Step Guide for Shopkeepers to Add Suppliers in Ficos
  • How to Edit and Disable Suppliers in Ficos: Simple Steps for Retailers
  • How Store Owners Can Track and Export Suppliers Owed for Timely Payments
  • How to Manage and Track Purchase Orders from a Supplier
  • How to solve record-keeping challenges by Exporting a supplier orders
  • How Store Owners Can Overcome Manual Data Entry with Bulk Supplier Import
  • How Store Owners Can Export Suppliers for Better Audit and Compliance

Purchase Orders

6
  • How to Create a Purchase Order in Ficos: A Shopkeeper’s Guide
  • Add Payment and Attach Supplier Receipt to Purchase Orders
  • How to Check-in Purchase Order Items in Ficos: A Shopkeeper’s Guide
  • How to Manage and Track Purchase Orders from a Supplier
  • How to Cancel a Purchase Order in Ficos: A Shopkeeper’s Guide
  • How to Print, Export, and Share Purchase Orders in Ficos: A Complete Guide

Reports

23
  • Customer Sales Report for retail store owners: Track Sales, Improve Cash Flow, and Manage Debts
  • A Simple Guide to Financial Overview Reports for Shopkeepers
  • Understanding Your Profit and Loss Report: A Simple Guide for Shopkeepers
  • Understanding Your Expense Summary Report
  • Expense Trends Report: Simplifying Financial Planning for Storekeepers
  • Understanding Your Expense Audit Report: A Simple Guide for Shopkeepers
  • Understanding Your Tax Summary Report: A Simple Guide for Shopkeepers
  • Understanding Your Detailed Tax Report: A Simple Guide for Shopkeepers
  • Average Order Value Explained: Insights for Retailers to Increase Revenue
  • Retail Sales by Staff: A Beginner’s Guide to Tracking and Improving Team Performance
  • Understanding the Retail Sales by Product Report: A Comprehensive Guide for Shopkeepers
  • Understanding Sales by Category: Essential Insights for Retail Business Owners
  • Interpreting Stock Alerts: A Step-by-Step Guide for Retail Success
  • Spotting Inventory and Price Anomalies – A Store Owner’s Guide
  • Product Sell-Through Rates Explained: Helping Store Owners Make Better Decisions
  • Prevent Overstocking and Waste: The ABC Analysis Solution
  • How the Percent of Inventory Sold Report Helps Retail Store Owners Track Stock
  • How the Days of Inventory Remaining Report Helps Shopkeepers Balance Stock Levels
  • How the Ficos Inventory Balance Report Empowers Retail Success
  • Track Inventory Worth with the Inventory Value Report: A Shopkeeper’s Guide
  • Customer Aging Report for Store Owners: How to Spot and Solve Overdue Payment Problems
  • Understand New vs. Returning Customers: A Guide for Shopkeepers
  • Supplier Performance Report: Solve Delivery Delays and Payment Issues for Retailers

Store Insights

15
  • Mastering Your Spending: Understanding High Expense Alerts
  • How the Store Insights Welcome Module Helps You Stay Ahead in Retail Management
  • Understanding the Financial Overview Dashboard in Store Insights
  • Unusual Vendor Alerts: Insights for Smarter Supplier Payments
  • Outstanding Debts Alert: Managing Customer Payments with Confidence
  • Why Top Sellers Store Insights Matter: A Comprehensive Guide for Shopkeepers
  • Mastering Sales Trends: Essential Store Insights Every Retailer Needs
  • Why Slow-Moving Products Insights Matter: A Comprehensive Guide for Shopkeepers
  • Understanding Average Order Value Store Insights: A Guide for Shopkeepers
  • Top Customers Store Insights: Understanding and Leveraging Your Best Buyers
  • High-Value Customer Inactivity Insight
  • Inventory Balance Store Insight: Optimize Stock for Maximum Profitability
  • Top Staff Performance Store Insight: A Store Owner’s Guide
  • Unusual Discount Store Insight: Detecting and Managing Discount Anomalies
  • How Peak Periods Store Insight Helps Shopkeepers Optimize Sales and Staffing

Staff Management

5
  • How to Add a Staff Member to Your Store in Ficos
  • How to Edit a Staff Profile in Ficos
  • How to Modify Staff Permissions in Ficos: A Guide for Store Owners
  • How to Disable a Staff Member in Ficos
  • Staff Roles & Permissions Reference: A Practical Guide for Shopkeepers

Online Store

8
  • How to Set Up Your Ficos Online Store & Delivery
  • Preparing Your Products for the Online Store: A Complete Guide
  • Customizing Your Homepage: A Guide to the Homepage Editor
  • A Guide to Payment Methods: Connecting Stripe & Using Cash on Delivery
  • Managing Online Orders: Your Daily Workflow from Confirmation to Fulfillment
  • Using the Integrated Chat for “Cash on Delivery” Orders
  • Setting Up for Delivery: A Deep Dive into Location, Zones, and Fees
  • How to Assign and Track Deliveries
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How to Assign and Track Deliveries

 

Hello Ficos Merchants! You’ve confirmed an online order, and it’s ready to be delivered to a customer’s doorstep. Now it’s time to manage the logistics. Ficos transforms your Fulfillment Center into a powerful Dispatch Dashboard, giving you a complete overview of your delivery operations.

 

This guide will walk you through the daily workflow of using this dashboard to assign orders to your drivers, track their progress in real-time, and ensure a smooth journey from your store to your customer.

 

Why Use the Integrated Dispatch System? #

 

Managing your deliveries directly within Ficos provides four key advantages over using external tools:

  • See Everything at a Glance: The “Dispatch” and “Delivering” tabs give you an instant, organized view of what needs to be assigned and what’s already on the road.
  • Save Time with Bulk Assignments: Don’t assign orders one by one. Use the select mode to assign multiple deliveries to a single driver in one go, perfect for planning efficient routes.
  • Track Every Order in Real-Time: As your drivers update the status on their end (e.g., “In Transit,” “Delivered”), you see those changes instantly on your dashboard.
  • Keep Everyone Informed, Automatically: When you assign a driver, Ficos automatically sends a notification to both the customer and the driver, keeping everyone in the loop without any extra work from you.

 

A Closer Look at Your Dispatch Tools #

 

Your entire delivery workflow is managed from the Fulfillment Center.

    • The “Dispatch” Tab:
      • What it is: This is your to-do list for deliveries. It shows all confirmed orders that are ready for delivery but are waiting to be assigned to a driver.

 

    • The “Delivering” Tab:
      • What it is: This is your real-time tracking screen. It shows all orders that have already been assigned to a driver and are currently in progress.

 

  • Select Mode (Checkbox Icon):
    • What it is: A powerful feature that allows you to select multiple orders at once to perform bulk actions, like assigning several deliveries to one driver.

 

Step 1: Navigate to the Fulfillment Center #

 

All your delivery management starts here.

  1. From your main Dashboard, tap on Online Store.
  2. On the Online Store Dashboard, tap the shortcut for Manage All Orders (this will open the Fulfillment Center).

 

Step 2: View Orders That Need a Driver #

 

Tap on the Dispatch tab. You will see a list of all confirmed orders that are packaged and waiting for a driver. Now, you have two ways to assign them.

 

Step 3: Assign a Driver to an Order #

 

You can assign orders one by one or in bulk for maximum efficiency.

 

    • Method A: Assigning a Single Order
      • Tap on any order in the “Dispatch” list to open its View Web Order detail screen.
      • At the bottom of the screen, tap the “Assign Driver” button.
      • A panel will appear with a list of your available drivers. Select a driver to assign them the job.

 

  • Method B: Assigning Multiple Orders in Bulk (Recommended for efficiency)
    • In the header of the “Dispatch” screen, tap the checkbox icon to enter Select Mode.
    • Tap on all the orders you want to assign to a single driver.
    • An action bar will appear at the bottom. Tap the “Assign Driver” button.
    • Select a driver from the list. All the selected orders will be assigned to them in one go.

 

Step 4: Track Ongoing and Completed Deliveries #

 

Once an order is assigned, it automatically moves from the “Dispatch” tab to the Delivering tab.

    • “Delivering” Tab: This tab shows all orders that are currently out for delivery. You can see which driver is handling which order. As the driver updates the status to “In Transit” or “Delivered” from their Driver Mode app, you will see those changes reflected here.

 

    • “Completed” Tab: Once a driver marks an order as “Delivered,” it will move here, giving you a clear history of all successful deliveries.

 

  • “Failed” Tab: If a driver is unable to complete a delivery, it will appear in this tab along with the reason they provided.

 

What Happens Next? The Automated Email & Notification Flow #

 

The moment you assign a driver, Ficos works for you in the background.

 

Notification Type Who Gets It & Why?
Push Notification & Email to Driver Your driver is instantly notified that they have a new job. The email includes the customer’s name, address, and a link to get directions.
“Out for Delivery” Email to Customer The customer automatically receives an email letting them know their order is on its way, including the driver’s name for a personal touch.

 

Conclusion #

 

The Dispatch Dashboard is your command center for creating a professional and efficient delivery service. By using the tabs to stay organized and leveraging bulk actions to save time, you can manage your entire fleet with confidence and keep your customers informed every step of the way. For more helpful tips, visit the Ficos Documentation.

Frequently Asked Questions #

What's the difference between the 'Dispatch' and 'Delivering' tabs? #

The Dispatch tab is for orders that need a driver. The Delivering tab is for orders that already have a driver and are currently in progress. An order automatically moves from “Dispatch” to “Delivering” the moment you assign a driver to it.

Why can't I see a confirmed order in my 'Dispatch' tab? #

There are two likely reasons. First, check if the order’s fulfillment type is “In-Store Pickup” instead of “Delivery.” Only delivery orders appear in the dispatch queue. Second, the order might have already been assigned a driver, in which case it would have moved to the “Delivering” tab.

Do my drivers get a notification when I assign them an order? #

Yes! The moment you assign an order, Ficos automatically sends a push notification and an email to that driver, alerting them to the new job. You don’t need to call or message them separately.

Can I re-assign an order to a different driver? #

Currently, once an order is assigned to a driver, it cannot be reassigned through the app. This feature is planned for a future update. For now, if a change is needed, you may need to coordinate with your drivers directly.

What happens if a driver marks a delivery as 'Failed'? #

If a driver is unable to complete a delivery, they can mark it as “Failed” in their Driver Mode app and provide a reason. The order will then move to the Failed tab in your Fulfillment Center, so you can review the reason and decide on the next steps.

I'm Jordah, and I built this to give you control #

Managing a delivery fleet shouldn’t be chaotic. I designed the Dispatch Dashboard to give you a clear, simple “air traffic control” view of your entire delivery operation.

The Dispatch & Tracking tools are designed to make you more efficient and keep your customers and drivers perfectly in sync. Let Ficos support you on your journey to success.

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Updated on October 3, 2025
Setting Up for Delivery: A Deep Dive into Location, Zones, and Fees
Table of Contents
  • Why Use the Integrated Dispatch System?
  • A Closer Look at Your Dispatch Tools
  • Step 1: Navigate to the Fulfillment Center
  • Step 2: View Orders That Need a Driver
  • Step 3: Assign a Driver to an Order
  • Step 4: Track Ongoing and Completed Deliveries
  • What Happens Next? The Automated Email & Notification Flow
  • Conclusion

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